Tuesday, October 22, 2019

Increasing Productivity with Field Force Automation Solutions

Field force productivity is an issue at many companies since it is so difficult to keep track of team members while they are making customer calls during the workday. It is well known in most industries that outside reps, techs, and drivers have high turnover rates due to reasons that range from poor compliance to dissatisfaction with management.

Low performance and high turnover do not have to seem the inevitable outcome, though, as mobile technology can provide a viable way for managers to improve supervision while letting team members do their work.

Field force automation solutions consist of a mobile app installed on each team member's mobile device and an office interface for supervisors and management, this one usually browser-based.

On the mobile app, field staff can:

  • schedule calls and plan their calendars;
  • optimize routes;
  • record call information, such as mileage, notes, and even take pictures;
  • access customer information and history.

Meanwhile, office support and management can monitor field routes and generate real-time call and activity reports.

VisitEye is an easy-to-implement field force automation solution that offers all the capabilities listed above at an affordable price. The VisitEye mobile app is available as a free download both for Apple and Android devices, allowing field staff to use their own smartphones or tablets.

Ready to learn more about VisitEye field force automation solution? Sign up today for a free trial at www.visiteye.com.


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